Each potential patient has value. When the phone rings, the practice has already spent an average of $150 for that call. However, 50% of leads are lost on the phone. We offer phone training to keep your lead conversion rate high.
In-Person Phone Training – We train the dental office’s receptionists and staff on properly handling phone calls from patients, especially new patients. The training will improve visitor experience, get leads that would have otherwise been missed, and increase the number of positive reviews of the practice.
Training Manual – Along with the in-person phone training, we provide a manual on the best practices for handling a variety of situations that may arise. This manual will prove useful in training new staff members or in refreshing the memory of the current staff.